Return, Exchange, & Refund Policy

TRUE LOVE LOS ANGELES Return & Refund Policy

Thank you for shopping with TRUE LOVE LOS ANGELES. We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist you with a return.

Returns:

  • We accept returns within 14 days of shipment.
  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when it was received. It must also be in its original packaging, with tags intact.
  • Please note that sale items or discounted products are not eligible for return or exchange unless defective.

Return Process:

  1. To initiate a return, please contact our customer service team at [Insert email or phone number] within 14 days of receiving your order.
  2. You will receive a return authorization and instructions on how to send the item back.
  3. The customer is responsible for return shipping costs, unless the return is due to a defective or incorrect item received.
  4. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Refunds:

  • Once your return is received and inspected, we will notify you via email.
  • If your return is approved, your refund will be processed and issued to the original payment method within 5-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
  • Shipping costs are non-refundable, and you will be responsible for any shipping fees associated with your return.

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [Insert email or phone number]. We will offer a replacement or refund for the defective product, including return shipping costs.

Non-Returnable Items:

  • Gift cards and e-gift cards are non-returnable and non-refundable.

Legal Disclaimer:

  • TRUE LOVE LOS ANGELES reserves the right to refuse returns or refunds if the returned items do not meet the above requirements.
  • This Return & Refund Policy may be subject to change at any time without prior notice. Please refer to this page for the most up-to-date version.
  • This policy complies with applicable consumer protection laws.

If you have any questions or concerns about your return, please don't hesitate to reach out to our customer service team.

Thank you for choosing TRUE LOVE LOS ANGELES!